1. Home
  2. Responsible Gaming
Safe Gaming

Responsible Gaming — Safe & Healthy Gaming at m99

Gaming is meant to be enjoyed, not endured. m99 believes every member deserves a safe and healthy gaming experience. Our responsible gaming tools and guidelines are here to help you stay in control at all times.

Member Protection Is Our Priority
18+ Adults Only
24/7
Support & Assistance
6+
Safety Tools Available
18+
Age Limits Are Strictly Enforced
100%
Privacy Guaranteed

Our Commitment

The Pillars of Responsible Gaming at m99

We don't just set the rules — we actively work to create a safe environment for every member.

Setting Betting Limits
Set your own budget. Define daily, weekly, or monthly deposit and betting limits so you never spend beyond your means.
Time Controls
Decide in advance how long you'll play each day. Use session timers and reminders to help you stay within your limits.
Breaks & Cooling-Off
Need a short break? Set a cooling-off period of 24 hours to 6 weeks. You won't be able to log in to your account during this time.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can self-exclude for anywhere between 6 months and 5 years.
Opt Out of Ads
You can opt out of promotional emails, SMS, or push notifications at any time — and turn them back on whenever you like.
Expert Support
Reach out to our Responsible Gaming team anytime. We're here to understand your situation and help you take the right steps.
Table of Contents
If you're struggling, don't wait — reach out to us right away.
Help Centre
What Responsible Gaming Actually Means
Section 1 — Definitions & Philosophy

Responsible gaming means enjoying gaming as a form of entertainment — in a way that doesn't negatively impact your financial, mental, or social well-being. At m99, we believe gaming should be fun, not stressful.

Online gaming and betting are growing rapidly in Bangladesh, making responsible play more important than ever. m99 is committed to helping every member game consciously and in a healthy way.

The three core principles of responsible gaming are — Stay in Control (Set your own limits on time and money spent), Know the Facts (gaming is entertainment, not a source of income), and Stick to Your Limits (Never go beyond your set budget.)

Keep in mind: Winning and losing are both part of gaming. But if you feel compelled to keep playing just to chase your losses, that's a warning sign.
Signs of Problem Gaming
Section 2 — Warning Signs

Problem gaming doesn't develop overnight. Habits shift gradually until control starts to slip away. Watch out for these warning signs:

Spending beyond your set budgetHigh Risk
Chasing lossesHigh Risk
Hiding Your Gaming from FamilyModerate Risk
Restlessness When Unable to PlayHigh Risk
Betting with borrowed moneySerious Risk
Skipping work or studies to playModerate Risk
  • Placing Increasingly Larger Bets Chasing a Win
  • Lying or keeping secrets about your gaming
  • Trying to quit gaming but finding you can't
  • Feeling mentally distressed or low because of gaming
Warning: If you notice any of the signs above in yourself, please contact us right away. Seeking help isn't a weakness — it takes courage.
Assess Yourself
Section 3 — Self-Assessment Questionnaire

Ask yourself the questions below. Answer honestly — this is just for you:

1
Do I sometimes spend more than my set budget and regret it afterward?
2
When I lose, do I keep betting more to try to win it back?
3
Is gaming affecting my sleep, eating, or work?
4
Have family or friends expressed concern about my gaming?
5
Do I ever borrow money or take funds from others to fund my gaming?
6
Has gaming become my way of escaping stress or loneliness?
Result: If you answered "Yes" to two or more questions, please speak with our Responsible Gaming team. We won't judge you — we're here to help.
Safety Tools Available at m99
Section 4 — Protection Tools

M99 gives every member the tools to manage their own gaming. Visit your account settings at any time to use the following:

Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately, but increasing it requires a 7-day waiting period.
Betting Limits
Set a maximum stake per bet or per session.
Session Time Limit
Set a time limit for how long you play in one sitting. Once the limit is reached, you'll be logged out automatically.
Cooling-Off Period
Take a break for 24 hours, 72 hours, or up to 6 weeks. You won't be able to log in to your account during this period.
Self-Exclusion
Exclude yourself from the platform entirely for anywhere between 6 months and 5 years. This decision cannot be reversed.
Promotion Opt-Out
Turn off bonus offers, promotional emails, and notifications to avoid the temptation to play more than you intend.
How to Set Up the Tools
Section 5 — Step-by-Step Guide

Using the responsible gaming tools on your m99 account is straightforward. Just follow these steps:

1
Log In to Your Account
Log in to m99.cash with your username and password.
2
Go to Profile Settings
Click your profile icon in the top right corner and select "Settings" or "Account Settings".
3
Open the "Responsible Gaming" Tab
Look for the "Responsible Gaming" tab within Settings.
4
Choose Your Tool
Choose from deposit limits, session timers, cooling-off, or self-exclusion — then set your preferred amount or duration.
5
Confirm
Click the Save button. A confirmation email will be sent to you. If you run into any issues, contact us via live chat right away.
Tips: Lowering a limit takes effect immediately. Increasing one takes 7 days — this is intentional, so you don't make big decisions in the heat of the moment.
Minor Protection
Section 6 — Age Verification & Family Protection

M99 is a platform strictly for users aged 18 and above. Protecting minors from gambling is one of our highest priorities.

  • Strict Age Verification: Date of birth is verified at registration, and identity documents are checked during the KYC process to confirm age.
  • Parental Control Software: If you have children at home, install parental control software on your devices to prevent them from accessing gaming sites.
  • Password Protection: Never share your m99 account login details with younger members of your household.
  • Minor Detection: If we suspect any member may be underage, we immediately suspend the account and withhold access until verification is complete.
  • Reporting: If you notice any minor using the platform, please report it to support@m99.cash.
A note for parents: Keep an eye on your child's device usage habits. If you have any concerns, reach out to us — we'll act promptly.
Simple Tips for Healthy Gaming
Section 7 — Everyday Awareness

Responsible gaming goes beyond just using tools. A few everyday habits can help you enjoy a healthier, more enjoyable gaming experience:

  • Set a budget first: At the start of each month, decide how much you're comfortable spending on entertainment. Once that budget is gone, stop playing for the rest of the month.
  • Think of Winnings as a Bonus: Winning is never guaranteed. Hope for the best, but be mentally prepared if things don't go your way.
  • Take a break: Don't play for more than an hour without a break. Step away, have some water, and take a short walk.
  • Don't Play When You're Stressed: Avoid playing when you're angry, upset, or frustrated. Your judgment is compromised in those states.
  • Never play under the influence: Never place a bet while under the influence.
  • Gaming Isn't Your Only Entertainment: Maintain a healthy balance between family, friends, sports, and other hobbies.
  • Stay realistic about winning: Casino games and Sports Betting favor the house in the long run. That's the reality — always keep it in mind when you play.
Keep in mind: Gaming should be a source of fun — not stress. Whenever it stops feeling enjoyable, it's time to stop.
Where to Get Help
Section 8 — Support & Contact

You're not alone. It is possible to overcome problem gaming, and reaching out for help takes real courage. Support is available through the following:

m99 Live Support
24/7 live chat support in Bangla. Speak with our specialist team for any responsible gaming queries.
Email Support
Email us at support@m99.cash. We respond confidentially within 24 hours.
Family & Friends
Talk to someone you trust. Opening up to a loved one can be just as effective as seeking professional help.
Professional Advice
If you feel the situation is serious, consider speaking with a mental health professional. There's no shame in seeking help.

M99 is always here for you. Feel free to talk to us about any concerns related to gaming — no judgment, just support.

Play Safe, Play Happy

Play Responsibly, Win Joyfully

Your entertainment and safety are both guaranteed at m99. Join today and be part of Bangladesh's most responsible gaming platform.

Register Now Help Centre
Free Tools
24/7 Bangla Support
Fully Confidential
বাংলা