M99 Privacy Policy — Your Data, Our Responsibility

M99 (https://m99.cash) takes your privacy seriously. This privacy policy applies to all services on the m99 platform and is designed to explain what information we collect, how we use it, and the steps we take to keep your data safe.

By registering or using m99's services, you agree to this privacy policy. We believe protecting each member's data is not just a legal obligation — it's our ethical commitment.

This Privacy Policy is written in Bengali so every Bangladeshi member can understand it with ease. If you have any questions, our support team is always here to help.

M99 collects the following types of information from its members. The reason for collecting each type of data is clearly outlined below:

M99 collects information through several methods. Each approach is fully transparent and based on your consent:

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting support is collected at the time it is submitted.
• Automatically collected: Device and browsing information is automatically collected via cookies and tracking technologies while you use the platform.
• Transaction Data: Every deposit and withdrawal transaction is automatically recorded in the system.
• Gaming Information: Information about your gaming sessions, betting history, and preferred games is recorded.
• From Third Parties: Information may occasionally be verified through payment processors or identity verification agencies.

M99 uses the information it collects for the purposes listed below — and for no other reason:

• Account Management: For registration, login, password recovery, and account security.
• Service Delivery: To keep deposit, withdrawal, gaming, and betting services running smoothly.
• Customer Support: To handle your complaints, questions, and support requests.
• Security Assurance: To detect and prevent fraud, multiple accounts, and other suspicious activity.
• Legal compliance: To meet regulatory requirements and comply with anti-money laundering laws.
• Service improvement: To analyze user preferences and enhance the overall platform experience.
• Contact: To send you important updates, bonus offers, and promotional content (you can opt out of this at any time).

We never sell or lease your information to third parties for advertising purposes. That is our commitment.

M99 does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

• Payment processors: Necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process deposits and withdrawals. These providers operate under their own privacy policies.
• KYC Provider: Only the minimum necessary information is shared with approved KYC providers for identity verification purposes.
• Legal obligation: We may be legally required to disclose information in response to a court order, government investigation, or regulatory authority request.
• Business Transfer: In the event of a change in ownership or merger of m99, data may be transferred, but members will be notified in advance.

M99 uses industry-leading security practices to protect your data. Our security framework is outlined below:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Members can enable 2FA on their account for an added layer of security.
• Regular Security Audits: Our systems are regularly audited by independent security specialists.
• Firewall Protection: Advanced firewall and intrusion detection systems are actively maintained.
• Staff training: Only authorized personnel have access to the data they need, and all staff undergo privacy training.

In the event of a data breach, m99 will notify affected members and the relevant regulatory authorities within the legally required timeframe.

The m99 website uses several types of cookies — small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: These are essential for keeping your login session active and ensuring security. They cannot be disabled.
• Functional Cookies: To remember your preferred language and settings. These can be disabled.
• Analytics Cookies: To understand which parts of the platform are used most. All such data is fully anonymized.

You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.

Every m99 member has the following rights regarding their personal data. Contact our support team to exercise any of these rights:

M99 does not retain your information longer than necessary. Retention periods by data type are outlined below:

• Account Information: For as long as your account remains active, and for 5 years after closure (as required by law).
• Financial Transactions: 5 to 7 years — in accordance with international anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For as long as your account remains active, and for 2 years after closure.
• Communication records: Support tickets and chat logs are retained for up to 2 years.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the retention period expires, data is securely and permanently deleted or anonymized.

M99 is a platform strictly for users aged 18 and above. We do not collect data from or provide services to minors.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

Parents are urged to monitor their children's access to this platform. If you have any concerns, please contact us immediately.

M99 reserves the right to update this Privacy Policy as needed. Members will be notified of any changes via email or platform notification before they take effect.

Members will be given at least 30 days' notice of any significant changes. Minor updates may take effect immediately upon publication.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated privacy policy. If you do not agree, you may request that your account be closed.

You can always check the "Last Updated" date at the top of this page to see when the policy was last revised.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

We take every privacy-related complaint seriously and work to resolve it as quickly as possible.